Last Updated: May 22nd, 2020
Penn Vet COVID-19 News and Information
If you have questions about any of the information presented below, give us a call at 800-233-0210.
As a medical supplier, we have remained open throughout the COVID-19 crisis with our team members working from home wherever possible. Our shipping facilities remain open, however, we have chosen to suspend our local delivery service and pick-up at our shipping branches as a precautionary measure, but will continue to ship products as normal. Please see below for more specific shipping information.
As states begin to lift and/or ease restrictions, we will begin to transition our field sales force to serve those areas differently. Our sales reps have worked with some customers to schedule virtual visits for those that prefer it, but depending upon your location, they may also be able to begin scheduling in-person visits once again. Please feel free to reach out to your representatives to discuss the options!
As of March 26th, UPS suspended their service guarantee until further notice. This means you may see packages taking longer to deliver, so please do your best to plan ahead so you aren't left without supplies. We have chosen to suspend our local delivery service and pick-up at our shipping branches as a precautionary measure and will ship to those customers via UPS.
Our recommendations to minimize shipping disruption as much as possible:
Our measures to protect you and our employees
We continue to follow the situation closely and are making arrangements to ensure that we are keeping everyone safe and are able to service our customers to the best of our ability. Internally, we have been providing our employees with health and safety education as well as ensuring our facilities are cleaned and disinfected appropriately. Our team members are working remotely, where feasible and we have cancelled all business travel and participation in group events as well.
Our customers are our number one priority and we are committed to continuing to service you while keeping our employees safe. We join in the sentiments of our fellow distributors and our manufacturers that as a community we must support one another until we see this through.
Supply chain concerns and issues
There are several products that distributors across the board are seeing shortages on due to high demand and/or products being manufacturered in affected areas. Disinfectants, PPE, and select antibiotics are among the products affected. To ensure that our customers get equal access to these products, Penn Vet has put allocations in place for the time being to limit the quantity a customer can purchase within a certain timeframe.
Our best advice to you during this time is to place orders wherever you are able to. We fill our backorders in the order in which they were received, so putting products on backorder with us puts you in line to receive them when they come in. This is more important than ever right now, because when products are being allocated by our suppliers, we may not always receive shipments that exceed our backorder demand, so there isn't extra inventory to be offered for sale. Placing orders with multiple suppliers will increase your chances of receiving the product you need as well.
Most disinfectants commonly used in a veterinary hospital are effective against enveloped viruses, which coronaviruses are. You may not see coronavirus listed specifically on labels, however, so be aware of what type of disinfectant you are using and call the manufacturer if you have specific questions. If you are using a quaternary ammonium (KennelSol, ParvoSol, D-128, Foam-Quat), they are considered to be effective against enveloped viruses. Other types of disinfectants, such as hydrogen peroxide (yGiene, Clorox Fuzion) are also effective.
For information on specific disinfectants you can also view the EPA's list of disinfectants for use against SARS-CoV2. Please be aware that searching by EPA registration number is the most accurate way to find a specific disinfectant, as not all brand names may be listed.
One of our manufacturer partners, Alpha Tec Pet (makers of KennelSol and SteriCide) have released a presentation with valuable information about animal care facility sanitation. View it on YouTube.