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We follow the return policies of our manufacturer partners, which vary broadly. You can submit for returns online and if there are any questions you will be contacted by a representative. Product returns may be requested online once you have logged into your account by choosing "Returns" under the "Quick Links" tab or the Order Center (Truck Icon) and following the instructions. You will receive an e-mail confirming that we received your return authorization.
You can also request a return by calling us at 800-233-0210.
After receipt of the confirmation, you will then receive the appropriate number of return labels, via e-mail or regular mail so you may send the product back via UPS.
Returns that are not due to our error, may be subject to a $10.00 processing fee.
Items must arrive back to Penn Veterinary Supply Inc. in acceptable condition for resale (unopened, no stickers, writing, etc.)
Items must be packed well enough to resist shipping damage. Products that arrive with insufficient packing may not be credited.