PRIVACY AND INFORMATION SECURITY POLICY

Penn Veterinary Supply, Inc. (“Penn Vet”) is committed to safeguarding your online privacy with respect to the personally identifiable information that we may obtain from you at the http://www.pennvet.com website (the “Website”). This Privacy and Information Security Policy (“Privacy Policy”) answers frequently asked questions about your online privacy, including what personally identifiable information we may obtain from you and how it will be used and protected. Penn Vet may from time to time change this Privacy Policy, so please check back periodically.

What personally identifiable information do we obtain from you? When do we obtain such information?

If, upon visiting our Website, your use is limited to browsing our informational content, we will not require that you provide us with any personally identifiable information. However, we may request personal information from you at other times. For example:

  • If you enroll for a credit account through our Website, we may ask that you provide us with certain personal information, including your name, banking account number, ABA number, credit card number, expiration date, email address, mailing address, and telephone number. Your credit card information will be transferred to a third party for processing. Third party processors have their own policies which govern the treatment of your information and describe the security and risk management technologies to facilitate secure on-line transactions and to protect your information.
  • If you post to our discussion forums, we will ask that you provide us with your name, email address and password.
  • If you want to enter any sweepstakes, contests or promotions sponsored by us or by one of our business partners, we will need your name, email address and other information as may be required by the rules of the specific contest.
  • If you choose to participate in a customer survey conducted by us or by one of our business partners, we may ask for your name, email address and other information as may be required by the particular survey.
  • If you report a problem or submit a customer review, we will ask that you provide your name, email address, account number, address, phone number and fax number. Should you contact us for any reason other than to report a problem and/or submit a review, we may also keep a record and/or copy of your correspondence with us.

How do we protect the security and quality of your personal information?

To protect the security and quality of your personal information, we have implemented technical and managerial procedures to maintain accurate, current and complete information as well as to protect your personal information against loss, misuse or alteration when it is under our control. Your personally identifiable information will be encrypted and stored on our secured servers. Your personal information is also password protected so that access is limited to yourself and those with whom you share your password, Penn Vet, as well as third-party access facilitated by Penn Vet with your prior permission. We have also taken steps to help protect the integrity of your personal financial information when you complete a purchase transaction on our Website by utilizing a third party processor as noted above. Please consult their applicable policies for their treatment of your personal information and the security and risk management technologies used by them.

How do we use your information?

Our primary use of your information is to administer, maintain and improve your experience on our Website generally as well as provide you with customized, personalization services and interactive communications.

  • If you check the “opt-in” feature on our Website, or if you do not uncheck a pre-checked “opt-in” box we may from time to time send you emails regarding our Website and special promotions. Also, we occasionally may send you direct mail about products or services that we believe may be of interest to you.
  • We use your financial information (e.g., your credit card number or banking account number) only to verify your credit and to bill you for products purchased through our Website. We also use your contact information as necessary to send you information about the products that you have purchased on our Website.
  • When you enter any sweepstakes, contests or promotions sponsored by us or by one of our business partners, we may use your email address to send you status updates.
  • We use your IP address to help diagnose problems with our server and to administer the services offered on our Website. We also use your IP address to help identify you and to gather broad demographic information that we may share with our business partners, but only in the aggregate without any of your personally identifiable information.
  • We may research the demographics, interests and behavior of our customers based on the information provided to us during account registration, during sweepstakes, contests and promotions, from our server log files, from cookies and from surveys. Our research may be compiled and analyzed on an aggregate basis. We may share this aggregate data with business partners, but only in the aggregate, without any of your personally identifiable information.

Can you “Opt-Out” of receiving communications from Penn Vet?

If you change your mind and decide that you no longer want to receive promotional emails and/or direct mailings, you may opt-out at any time by simply editing your preferences through the “My Profile” section of the website. Similarly, if you are not receiving our promotional emails and/or direct mailings and wish to receive these materials, you may opt-in at any time by simply editing your preferences through the “My Profile” section of the website.

Privacy Policies of Penn Vet Partners

Third parties that have links on our Website may collect personally identifiable information about you. We are not responsible for the privacy policies or practices of such sites and the practices of these sites are not governed by this Privacy Policy. If you have questions about the privacy policies or practices of a third party site, you should contact the site administrator or web-master of the specific site. We may from time to time partner with other companies to offer co-branded services as well as sweepstakes, contests and promotions. Any information that you provide in connection with the co-branded services or any jointly sponsored sweepstakes, contests or promotions will become the joint property of Penn Vet and its business partners. We will maintain your information in accordance with the terms of this Privacy Policy. However, this Privacy Policy does not govern the privacy policies and practices of our business partners. If you have questions about the privacy policies or practices of our business partners, you should contact them directly.

Do we sell or rent your personally identifiable information?

No, as a general rule, we do not sell or rent your personally identifiable information to anyone. If and whenever we intend to share your personally identifiable information with a third party (other than to a business partner as provided herein), you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer. However, we may from time to time rent or sell demographic information in the aggregate that does not contain your personally identifiable information.

With whom do we share information?

We generally will not disclose any of your personally identifiable information except when we have your permission to do so or under some special circumstances described below.

  • As noted previously, we may from time to time partner with other companies to offer co-branded services as well as sweepstakes, contests and promotions. Any information that you provide in connection with the co-branded services or any jointly sponsored sweepstakes, contests or promotions will become the joint property of Penn Vet and its business partners. We may also disclose other personal information about you to our business partners, but only if we have obtained your permission to make the disclosure before data collection or before transferring the data.
  • We may, from time to time, offer you the opportunity to receive materials or special offers from third parties. If you want to receive this information, we may (but only with your permission) share your name and email address with them.
  • Under confidentiality agreements, we may match user information with third party data. We also may disclose aggregate demographic and/or user information and statistics in order to describe our customer base to prospective partners and other third parties, and for other lawful purposes.
  • We may disclose your personally identifiable information without your prior permission in special cases. For example, we may have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be violating the Website Terms and Conditions, or may be causing intentional or unintentional injury or interference to the rights or property of Penn Vet or any third party, including other customers. Also, we may disclose or access your personally identifiable information when we believe in good faith that law or regulation requires disclosure.
  • If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between us and another business entity, you expressly consent to us providing your information to the new owner or successor entity.

How can you update, correct, or delete your personally identifiable information?

You may edit your personally identifiable information and your password at any time by accessing the “My Profile” area of the website.

What are cookies? How do we use cookies?

Cookies enable us to customize and personalize your experience on our Website, including the products and promotions that are offered to you. Essentially, a cookie is a small amount of data that is sent to your browser from a web server and is stored on your computer’s hard drive. We use cookies for several purposes in connection with the operation of our Website

  • We may use cookies to identify you and access your information stored on our computers in order to deliver you a better and more personalized experience. For example, we may use cookies to tell you about products and services specific to your interests.
  • Upon request, we will save your “user name” so that you do not have to re-enter it every time you visit our Website. In providing you with this service, we use cookies.
  • We may use cookies to estimate our customer base and customer usage patterns. Each browser accessing our Website may use given a unique cookie that is then used to determine the extent of repeat visits and the customer activity during those visits. We may use the historical information to help target promotions based on customer interests and behavior, both specifically to individual customers and on an aggregate basis with respect to all customers.
  • We also may use cookies to track your progress and number of entries in some promotions, sweepstakes and contests, or through a meeting registration process. For example, when a promotion uses cookies, the information coded to the cookie indicates your progress through the promotion, and may be used to track entries, submissions and status of prize drawings.

Business partners that offer co-branded services and jointly-sponsored sweepstakes, contests and promotions on our Website, may use their own cookies. We have no control over those cookies, nor does this Privacy Policy cover how your personal information contained in those cookies may be used or protected. If you have any questions about the cookies of such third parties, or about the use of your personal information by such third parties, you should contact the site administrator or web-master of the third party site.

Do you have choices about cookies?

Yes, you have several choices with respect to cookies. You can modify your browser preferences to accept all cookies, to notify you when a cookie is set, or to reject all cookies. However, our Website uses cookie-based authentication. Accordingly, if you choose to reject all cookies, you may not be able to log onto our Website and/or use our services or participate in our sweepstakes, contests or promotions.

What else should you know about your online privacy?

It is important to remember that whenever you voluntarily disclose personal information online, your information can be collected and used by others. If you transmit or post personal information on-line that is accessible to others, you will not be able to control how that information is used by others. When we receive the transmitted information, we will use the procedures summarized in this Privacy Policy to ensure the integrity and security of that information in our systems. Unfortunately, notwithstanding any of the steps taken by us, it is not possible to guarantee the security and integrity of data transmitted over the Internet. Consequently, while we take the above-described reasonable steps to protect your personal information, we cannot and do not warrant the security or integrity of any information you transmit to us when registering for our Website or otherwise. All such transmission of information is at your own risk. Moreover, though we are committed to having our Website comply with this Privacy Policy, you are ultimately responsible for maintaining the secrecy of your password and your personally identifiable information. If you are careless with your password, or you decide to share your password with third parties, you must be aware of the risk that such third parties will have access to all your personally identifiable information.

Contact Us

If you have any questions or comments about this Privacy Statement or the practices of our Website, please feel free to email us at ecommerce@pennvet.com or visit our contact page, or by sending your comments to:

Penn Veterinary Supply, Inc.
53 Industrial Circle
Lancaster, PA 17601
Fax: 717-656-6707

EFFECTIVE AS OF: February 19, 2019
LAST UPDATED: February 19, 2019


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