Penn Veterinary Supply, Inc. - Since 1981

Throughout our proud partnership of 2.5 years, PetDesk has helped Penn Vet customers grow their veterinary practice with custom websites, real-time online booking, and a user-friendly pet health mobile app.

Now, PetDesk is bringing their full package to Penn Vet by offering the only phone system that seamlessly integrates with your Practice Information Management System (PIMS), either within your PetDesk dashboard or as a stand-alone product!

We’re diving into 3 ways PetDesk Phones could completely transform your clinic’s customer service, benefiting not only your clients but your staff as well.

1) Prepared for Every Call, Every Time at Your Veterinary Clinic

When the phone rings at your veterinary clinic, do you know who’s calling? PetDesk Phone’s PIMS integration skips the surprise and shows you who’s calling before you answer, turning your vague hellos into warm greetings.

Not only that, but all of the relevant patient information is displayed as soon as a call is received, meaning your veterinary staff will feel confident and prepared for the conversation before picking up. Even though you may not be able to predict what they’re calling about, PetDesk’s PIMS-integrated phone system makes sure you’re ready for every call, every time with all the information needed to provide quick and accurate advice on the spot.

This sets the right tone for your clients right away, making them feel like their pet’s health is being prioritized and building a level of trust. Meanwhile, your staff will enjoy faster calls and less time on the phone, all while feeling empowered to provide personalized and efficient service. That’s just what we call good business.

2) Streamlined Experience for Veterinary Clients and Staff

With time being a valuable resource in the daily life of veterinary clinics, interrupting your busy routine to worry about mixing up critical client and patient information is a real headache not just for you, but for pet parents, too. With PetDesk Phones, that becomes a pain of the past!

By streamlining your communication processes, you’ll love your veterinary team’s newfound efficiency just as much as your clients will; PetDesk’s PIMS integration makes life easier for each person on either end of the phone by providing staff with accurate and up-to-date information, like a pet’s gender, species, and spay or neuter status. You’ll also see details about the client’s previous appointment, as well as their next one.

Having everything in one place leads to quicker conversations, shorter hold times, and overall improved satisfaction. Enjoy the powerful efficiency of a phone system that optimizes every aspect of communication at your clinic, creating a streamlined and smoother experience for everyone.

3) Productive, Proactive Veterinary Patient Care

PetDesk Phones doesn’t just prepare you for every phone call and help guide the conversation effectively, but also turns each veterinary client touchpoint into an opportunity for proactive patient care. That’s because a PIMS-integrated phone system sets everyone up for success by having all the information you need right in front of you while on the phone, letting your team easily recommend additional services or remind pet parents about overdue treatments.

So, the next time a client calls your clinic, your staff can address their reason for calling while also suggesting other ways to keep their pet’s health in top shape at your practice. Plus, your team can set follow-up reminders when they need to reach back out to clients for things like appointment confirmations, medication refills, or wellness checkups. All this helps to establish a productive and proactive relationship between you and pet parents, giving them peace of mind that your veterinary practice is a partner they can count on for their pet’s health journey.

Explore PetDesk’s Full Veterinary Client-Communication Software

If you’re excited about all the ways PetDesk Phone’s PIMS integration can improve your veterinary clinic’s customer service and operations, imagine what PetDesk’s full solution can do for you.

More than simplifying your phone experience, PetDesk is here to optimize your practice from the inside out with a user-friendly pet health mobile app for pet parents, custom veterinary-specific websites and marketing, real-time online booking, and so much more.

Curious how PetDesk software can take your clinic to the next level? Don’t wait! Schedule a free PetDesk demo today to speak with an expert, have your questions answered, and witness the efficiency in action.